At a time when companies are seeking new ways to bring high performance by controlling costs, reducing risk and increasing transparency, the use of Business Process Outsourcing (BPO) is growing among executives.
One might assume that the steps to outsource a business process are well defined and easy to follow. Unfortunately, this is not the case. In comparison to strategic sourcing for more commoditized goods or services, such as IT hardware or office supplies, each step in a BPO initiative has additional complexities and nuances, often with far-reaching business implications. More importantly, the returns achieved through a BPO initiative are strongly related to the organization's ability to effectively execute several specific steps related to a BPO assessment.