The value of most organizations today is less determined by their physical assets than their intellectual assets. Intellectual property such as patents, technologies, ideas and designs are what keep leading companies like Bose, 3M, Medtronic and Boeing ahead of their competition. A big challenge for many organizations is to document and pass on important knowledge to others in their organization so that they can benefit from the discoveries of others. According to the American Productivity and Quality Center (APQC), knowledge management (KM) is defined as: "a systematic process of connecting people to people and people to knowledge and information they need to effectively act and create new knowledge."