Using Performance Drivers to Enhance Business Success

Best Practices for Creating, Deploying and Optimizing Performance Metrics Date and Time (EDT)

Performance metrics are a powerful tool for organizational change and operational effectiveness. Establish goals, measure progress, reward achievement, and display the results for all to see, and people and teams will go to Herculean lengths to ensure success. Executives can use performance metrics to define and communicate strategic objectives tailored to every role and level of the organization. Managers can use performance metrics to quickly identify under-performing individuals or teams or ineffective processes and steer them back on track. Employees use performance metrics to focus on what's important and strive to do their best.

But performance metrics are a double-edged sword. The wrong metrics can have unintended consequences: they can wreak havoc on organizational processes, demoralize employees, and undermine productivity and service levels. A successful performance management strategy starts with making metrics actionable by identifying, monitoring and analyzing the right outcome, driver and operational metrics. This webinar will explore the art and science of creating effective performance metrics, as well as using these metrics within a performance management system such as interactive dashboards and scorecards, and applying them to individual performance plans and improvement initiatives.

You will learn:

• Principles for designing effective metrics
• Top down and bottom-up strategies for creating metrics
• Industry trends governing the use of outcome, driver and operational metrics to manage performance
• Best practices for visualizing and analyzing performance metrics

Expert Panel:

Wayne Eckerson is the director of TDWI Research. Eckerson is an industry analyst and educator who has covered DW and BI since 1995. Eckerson is the author of many in-depth groundbreaking reports, a columnist for several business technology magazines, and a noted speaker and consultant. He is the author of Performance Dashboards: Measuring, Monitoring, and Managing Your Business (2005) and the creator of TDWI's BI Maturity Model and Benchmarking Assessment service.

Wayne Morris is the CEO of myDIALS, a software company that is pioneering a new industry standard in operational performance management by delivering right-time performance metric visualization, analysis and contextual knowledge directly to decision makers. Wayne has spoken at many conferences and is co-author of "Foundations of Service Level Management" published by SAMS in 2000.