There are three broad imperatives that organizations are striving to implement in order to meet the changing needs of the business and enable global growth: creating global leverage, making decisions with better/broader information, and enabling agile execution.

Deeply held misconceptions about globalization, information and agility are holding organizations back from making necessary adaptations. In contrast, our empirical data illustrates the true state of business services as they exist at thousands of companies today. It's time we refuted 10 of the most common of these myths and, in so doing, provide the foundation and justification for changes in business services.