In last week’s blog, I introduced Rick Maurer’s Cycle of Change discussing how change begins with “seeing the challenge.” To move forward, I will share some of my best practices in getting started on a change initiative.
The first begins when you are selecting projects to respond to the challenges you have identified. These often take the form of implementing an improvement approach that may be in vogue. The potential impact of these efforts is often inflated by authors or software companies that clearly have a vested interest in getting you excited about their approach (and in buying their solutions). Benefit claims can quickly get overly inflated.