I'm mad as hell and I'm not going to take it anymore
I recall working years ago for Discover Card in suburban Chicago, helping them develop a scorecard linked to their new strategic plan. When it came time to develop the “People” section of the scorecard, the typical measures of employee satisfaction and turnover were suggested. Then the tone of the meeting changed and everyone started getting engaged and emotional. I recall one guy who suggested, “We need a metric that tells senior management how much time people spend ...
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