Business Performance Management

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Changing BPO Value Proposition through Technology, Part 3: Considerations when Implementing Technology-Based BPO Models

  • Photo by Andreas Rentz, Getty Images News
    Dec 2, 2014
    blog

    Enterprise Performance Management (EPM) for Santa Claus Inc.

    The Christmas operations for Santa Claus, his elves, and reindeer need to adopt 21st Century methods to improve service levels to children and improve productivity given the capacity constraints in Santa’s North Pole workshop. It is now time for Santa to apply enterprise performance management (EPM) methods....More
  • May 1, 2014
    Commentary

    Intelligent People but Stupid Choices – Try Using Analytics

    Smart people can routinely make poor decisions. This is due in part to how our brains, inherited from thousands of years of evolution, are wired. They were designed for eating and survival and not to make the types of decisions encountered in our modern world. And there are more reasons why poor decisions are subconsciously made. Analytics can provide the remedy to minimize the damage from poor decisions....More
  • Apr 7, 2014
    blog

    How are Retired Italian Men Like Us EPM-ers?

    The adoption rate of business analytics and progressive enterprise and corporate performance management (EPM / CPM) methods is disappointingly slow. Perhaps we can all learn from retired Italian men who meet up each day in parks and appear to be doing nothing....More
  • Feb 11, 2014
    blog

    A Passionate Appeal for Activity-Based Costing (ABC) 9

    Old school accountants, and there appear to be many of them, are providing a disservice to the users in their organization. User need accuracy of the costs for their organizations plus what drives those costs. These types of accountants are downright irresponsible with their duties....More
  • Jan 24, 2014
    blog

    2014 Academy Awards and Analytics-based Performance Management

    I always find the acceptance speeches at Hollywood’s Academy Awards to be inspirational. The ones I enjoy most are Oscar recipients who thank the teams that contributed to their receiving the award. Success comes much more from teams than from an individual’s performance.  ...More
  • Jan 2, 2014
    blog

    How is Corporate Performance Management (CPM) Similar to Football?

    There are many similarities between a football team, both game-related and for individual players, and an organization implementing and applying enterprise and corporate performance management (EPM/CPM) methods, analytics, and Big Data. What are the similarities?...More
  • Dec 12, 2013
    blog

    Can Accountants Grow the Beans Too? 1

    There is a difference between what management accountants report and what managers and employee teams want. This difference gap is being caused by a shift in managers’ needs – from needing to know what things cost (such as a product cost) and what happened – to a need for more purposeful information about what their future costs might be and why – what can happen?...More
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